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Ability to speak English reasonably well Ability to perform intermediate math functions Have the communication skills to relay messages through a radio system and the telephone Utilizing professional telephone etiquette and must be able to give effective instructions to others Must be computer literate, familiarity with Microsoft excel, word, and outlook Must be able to sustain a high level of fair play, honesty and consistency Duties require the use of considerable initiative, judgment, and resourcefulness Position requires working under pressure to meet deadlines, expertise in dealing with people and situations involving complex issues, and establishing cooperative and productive work relationships Requires compliance with the company Substance Abuse Policy and DOT regulations Must be able to conform with all the Maui Airport Taxi Rules and Regulations (MATRR) Handles customer questions and complaints, communicates with customers, handles service problems politely and efficiently, always available for customers, follows procedure to solve customer problems, understands company products and services, maintains pleasant and professional image Meets commitments, works independently, accepts accountability, handles change, sets personal standards, stays focused under pressure, meets attendance/punctuality requirements Has good listening skills, builds strong relationships, is flexible/open-minded, negotiates effectively, solicits performance feedback and handles constructive criticism Understands duties and responsibilities, has necessary job knowledge, has necessary technical skills, understands company mission/values, keeps job knowledge current, is in command of critical issues Keeps information organized and accessible, maintains clean/functional work space, works systematically/efficiently, manages time well Prioritizes well, shows energy, reacts to opportunities, instills urgency in others, meets deadlines Promotes mutual resp