Complaint against car dealer



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How to write a strongly worded letter of complaint about issues with a new car you purchased to the dealer?

When you are frustrated by issues caused due to a third party, its important to act swiftly after the problem was found. One good way is to file a formal complaint. When you want to start writing a complaint letter to a car dealer, because the car you bought has serious issues, you best to start simply stating the facts and explaining why the company should help you. On top of that you need to emphasize the time and effort you had to spend to solve the problems caused by them.

Here’s an example letter that is written for a real scenario that a newly bought vehicle showed issues just after the purchase was made. Based on a recent successful complaint to a car dealer/manufacturer, you can fully understand the problems that this has caused for the person. In the letter, they sum up the problem in a paragraph and spend also another paragraph the importance of getting your point across before the letter reader's eyes glaze over.
In the first paragraph, put your problem and suggested a resolution. Then get on with the details.

On this day, I purchased a brand new car:  model and description, and with the following registration number at your store. 

Unfortunately, when driving the car this week I found it has not been satisfactory because it is leaking oil from the engine. If you have already taken the car back, state what action has been taken and what the results have been, for example, our mechanic inspected my vehicle and agreed to fix the problem under warranty, however, when I collected the vehicle and started using it again, the problem was still there.

I would appreciate it if you could organize to what you want the dealer to do, for example, have the problem fixed/use another repairer to fix the problem before this day. As I am sure you can appreciate, I rely on my car for transport and apart from the inconvenience, this problem has also caused me to incur an additional cost. I have kept the receipts as proof.

I demand as well as compensation for the waste of my time and money. I look forward to settling this matter amicably. My expectations are high; please don’t disappoint me again. If, however, the matter is not satisfactorily resolved by date, I will consider taking further action to resolve the complaint either through Consumer Protection or through the courts.

Enclosed with this letter are copies of the registration card and other related documents for your reference. Awaiting your reply and actions.

Have a look at this vehicle complaint letter now and download the file directly to your computer, phone or tablet.


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Nothing on this site shall be considered legal advice and no attorney-client relationship is established.


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