Sample It Report



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4 Information Technology Department Management Information Pack Guy Gaskins, Director of Information Technology December 2016 7 Service availability statistics IT Service Availability April 2015 - March 2017 100.00 98.00 FTP System Target met ( ) 4.1 96.00 Corporate website Online register Online renewals 94.00 Registration System Telephony 92.00 90.00 88.00 2015 Service availability 2016 Apr May Jun Jul Aug Sep Oct Nov Dec Jan 2017 Feb Mar Apr May Jun Jul Aug Sep Oct 99.68 100.00 Nov Dec Jan Feb Mar 12/13 13/14 14/15 15/16 FYE FYE FYE FYE 16/17 YTD 99.97 99.99 99.99 100.00 99.95 FTP System 100.00 Corporate w ebsite 100.00 99.80 100.00 100.00 100.00 99.98 100.00 Online register 100.00 100.00 100.00 100.00 100.00 100.00 100.00 100.00 100.00 98.76 100.00 100.00 100.00 100.00 100.00 100.00 100.00 100.00 98.19 99.87 99.96 100.00 99.90 99.74 Online renew als 100.00 100.00 100.00 100.00 100.00 100.00 100.00 100.00 100.00 92.14 100.00 100.00 100.00 100.00 100.00 100.00 Registration System 100.00 100.00 100.00 100.00 99.77 97.51 99.89 Telephony 100.00 100.00 100.00 100.00 100.00 100.00 100.00 100.00 100.00 100.00 100.00 100.00 100.00 100.00 100.00 Perform ance targets Uptim e target 100.00 100.00 100.00 100.00 100.00 100.00 100.00 100.00 100.00 100.00 100.00 100.00 100.00 100.00 100.00 100.00 100.00 100.00 100.00 100.00 100.00 100.00 100.00 100.00 100.00 100.00 100.00 100.00 100.00 100.00 100.00 100.00 100.00 99.94 Period FTP System 98.45 10 hr X 5 days Corporate w ebsite 98.30 24 hr X 7 days Online register 98.30 24 hr X 7 days Online renew als 98.30 24 hr X 7 days Registration System 97.85 10 hr X 5 days Telephony 98.45 10 hr X 5 days excludes planned maintenance 99.92 100.00 100.00 99.41 99.20 100.00 100.00 99.95 99.93 98.25 98.19 99.93 99.97 100.00 99.35 99.48 100.00 100.00 99.81 100.00 99.97 99.99 99.96 99.64 99.97 100.00 100.00 99.56 99.99 99.87 100.00 99.77 98.39.

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