Customer Complaint Log

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,,, ,Record all consumer complaints as set out in the Customer Service RIGs,,, ,,, ,Complaints concerning connections quotations or pre-quotation enquiries (including supply upgrades and service alterations) ,Complaints concerning the delivery of connections services (including supply upgrades and service alterations) ,Complaints concerning loss of supply (planned and unplanned) and emergency situations,All other complaints ,Total Internal DNO complaints,Number of telephone complaints received,,,0 ,"Number of written complaints received (including letters, emails, texts)",,,0 ,Total complaints received,0,0,0,0,0 ,Number of complaints resolved by the end of the first working day after which the complaint was received (day+1),,,0 ,Percentage of complaints outstanding after day+1,0 ,0 ,0 ,0 ,0 ,Number of complaints resolved between day+2 and 31 calendar days,,,0 ,Percentage of complaints outstanding after 31 calendar days,0 ,0 ,0 ,0 ,0 ,Number of repeated complaints,,,0 ,Percentage of repeated complaints,0 ,0 ,0 ,0 ,0 ,Total number of deadlock letters issued by the DNO to the complainant on or before 8 weeks,,,0 Complaints to the Ombudsman,Number of complaints taken up within Ombudsman terms of reference,,,0 ,Number of complaints taken up outside Ombudsman terms of reference,,,0 ,Total number of complaints taken up by the Ombudsman for resolution (i.e..

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