CS001 Reporting an IT Security Incident July 2009 • Don’t continue to use the affected computer - don’t move or alter files on the computer • Preserve all pertinent evidence, as appropriate • Notify your supervisor of the potential security incident Section III - Computing Services Response • Upon receipt of a call reporting a suspected computer security incident, the Computing Services Help Desk will review the above steps with the caller to minimize potential damage • An “Emergency” Security Incident Work Order will be created by Help Desk personnel and assigned to the CIO and members of the SWG (Table 1) • The SWG will review the information and make an initial determination as to the severity of the incident (Table 2) • The incident will be assigned to a Computing Service IT professional for further analysis and resolution and/or forwarded to the Chief Information Officer for further action..
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