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Professionalism Customer Service / Client Relationships (both internal and external) Teamwork Adheres to the highest level of professional standards in both work performance and personal behaviour/presentation Demonstrates professionalism, strong ethics and confidentiality regarding business information, processes and products Demonstrates integrity through open and honest interactions with colleagues and clients Takes pride and ownership in work Promotes Cheal Manawatu externally and is an advocate for the business at all times Demonstrates a sense of urgency and commitment to meeting deadlines at all costs Establishes and maintains effective relationships with clients and gains their trust and respect Inspires clients’ confidence by demonstrating depth of expertise and experience Consistently acts with clients in mind Delivers practical, high quality services and solutions with significant attention to detail Strives to ensure quality outcomes by meeting internal quality service standards and agreed commitments, resulting in satisfied clients and repeat business – delivers on a promise Arrives on time for client meetings Goes the extra mile to accommodate clients needs Is courteous and professional in all dealings with clients Takes proactive steps to ensure clients are informed of progress, and problems are managed and resolved in a timely manner Follows up on outstanding work and seeks feedback from clients on work delivered to ensure that the client is satisfied Acts with a sense of urgency to produce results with quick turnarounds (within specifications) Works cohesively as a member of the Cheal Manawatu team by sharing information and offering assistance to other team members..