Corporate Social Media Policy

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Official accounts must Attempt to assist those who ask for help Seek to build a community Be accurate Be checked daily (including on weekends) Where appropriate (for example Facebook pages) be moderated to prevent offensive or illegal content being published by the council Be able to respond to requests for information and complaints in line with the Council s policy and the law Be impartial Be courteous Provide high levels of customer service Comply with the rules around publishing information during the pre-election period Official accounts must not Be political Criticise council policy Ignore people Block people, or delete comments unless they breach the Council s acceptable use policy Seek to persuade people to a view held by the authority Appendix 2 Guidance for requesting access A.2.1 Access will be granted where a business case has been supplied and signed off by your Line Manager and job has been logged with the ICT Helpdesk Appendix 3 A.3.1 Procedure for creating official social media profiles, pages or other digital identities.. Second Page Format Document Classification Author Name and Role Ben Proctor, Head of communications and engagement Date Created Date Issued Description File Name Format Microsoft Word / 2003 FOI/EIR Disclosure Geographic Coverage Herefordshire Group Access Public Language eng Master Location Publisher Rights Copyright Copyright of Security Classification Status Subject Title Type Consultation Log Date sent for consultation Consultees Herefordshire Council SMT Approval Log Date Impact assessment by To be agreed by To be approved by Finally to be ratified by To be reviewed by: Version Log Version Status Date Description of Change Reason For Change Pages affected 0.01 Draft 8/11/12 Creation of document 2 Draft 8/04/13 Reviewed by meeting of SMT 3 Final 5/2/14 Change in language to widen scope beyond social media alone To provide better clarity..

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