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SALES The Sales Supervisor will be in charge of following elements: Walk-in sales at Saigon office Online sales sent from iCSR and hcmc buffalotours.com Sales at Renaissance Hotel tour desks (at least 2 shifts/week) Requests sent by colleagues from other Buffalo Tours’ offices Requests from Marketing and Branch Manager (FIT, groups, MICE and others) Besides, Sales Supervisor should assist with the supervision of sales team by: Motivating the team Preparing tour desks’ work schedules and amendments if necessary Preparation of the overtime report (calculate the hours) Communicating with all sales agents in order to receive their comments/suggestions Participating in a weekly meeting with each agent Suggesting improvements to Branch Manager Supporting the Branch Manager with the implementation of changes (new procedures, objectives or else, as well as update the information for tours, new products and quotation, including eventually training) Double checking the accuracy of quotations and service vouchers as well as P L reports 1 OPERATION Tasks Measure Support if the operation department is downsized due to trainings, holidays or else COMMUNICATIONS Tasks Internal communications (within the Branch - through meetings, notice board) Fantastic communications with other offices to ensure great overall feedback for Buffalo Tours services External communications (other offices and clients) Receive 100 feedback forms 95 of quality feedbacks Tours are run on budgets Measure Monthly Objectives Quality of communications No complaint from any source QUALIFICATIONS AND EXPERIENCE Fluent in Vietnamese and English A workable knowledge of Microsoft Word and Excel software Personal and professional travel experience of Buffalo Tours products in Indochina Undergraduate degree OTHER SKILL AND ATTRIBUTES Understand Buffalo Tours Passion for travel Buffalo Tours style High standards of customer service and good communication skills Problem solving and de