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(2) Accounts for the scheduled work and maintains knowledge of the status and location of the field personnel throughout the workday to accomplish review of work preformed and/or reassignment of uncompleted work (3) Receives requests for service from the company’s customer-contact personnel or directly from subscribers, evaluates type of work or assistance needed, establishes workforce priorities in line with company policies, and dispatches or redirects appropriate field personnel to achieve proper response (4) Works with the head of the technical department to administrate or manage the ongoing preventative maintenance and/or leakage detection activities in the system (5) Prepares input for performance evaluations including development and maintenance of accurate records and logs and, (6) Performs related duties as assigned..