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Emergency Medical Dispatcher Job Description Author: Date of Approval: Date of Issue: HR/EOC Sector Managers 2008 Version: 1.1 Status: Date of Review: July 2015 PERSON SPECIFICATION - EMERGENCY MEDICAL DISPATCHER Criteria Skills and Abilities Qualifications/ Attainments Knowledge/ Experience Personal General Essential/ Desirable Excellent keyboard and computer skills – minimum speed of 30 words per minute – applicants will be tested Professional telephone manner – demonstrated in application, interview and reference Excellent listening skills – applicants will be tested Basic literacy skills – applicants will be tested Educated to GCSE standard or above, or equivalent vocational qualification (Certificates will need to be presented at Interview) Emergency Medical Dispatch registered ( full training provided) Basic Life Support certificate ( full training provided) NVQ Level 3 Call Handling E Experience of working in a call centre or customer focused environment –demonstrated in application Experience of using computers – demonstrated in application tested Ability to work effectively in a pressurised environment – demonstrated in application, interview and reference Ability to follow protocols – demonstrated in application, interview and reference Excellent communication skills – demonstrated in application, interview and reference Maintain confidentiality – demonstrated in application, interview and reference D Flexible approach to work due to the unsocial hours that the post requires – demonstrated at interview Ability to undertake responsibility for own personal development E E E E E E E D E E E E E E Emergency Medical Dispatcher Job Description Author: Date of Approval: Date of Issue: HR/EOC Sector Managers 2008 Version: 1.1 Status: Date of Review: July 2015 These attainments will be achieved through in house training and will be essential requirements of the role..