Performance Management Action Plan
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Behaviors that might be rated Meets Standards include: ӹ Develops a clear understanding of customers’ needs and goals ӹ Maintains clear communication with customers regarding expectations and time frames ӹ Follows through and responds to customers’ requests, questions, and complaints in a timely manner ӹ Follows up with customers after a problem has been resolved to inform them of any action taken ӹ Takes personal responsibility for meeting commitments and correcting problems ӹ Responds calmly under pressure 10 EXAMPLE Teamwork A team player is one who puts personal goals second to team goals and works in coordination with other members of a group or team to reach a common goal.. Examples of behaviors that might be rated Meets Standards include: ӹ Offers to help and pitches in to get the job done ӹ Does not hesitate to praise and give credit to the project team for a job well done ӹ Keeps others informed and up-to-date about tasks or projects ӹ Gives support to others by providing detailed instructions or clarifications ӹ Works effectively with others to resolve common issues or problems ӹ Listens to and seeks input from others on how to complete work assignments or accomplish goals 11 EXAMPLE Problem Solving Initiative Employees are expected to take initiative to efficiently solve all kinds of problems related to their work.. Examples of behaviors that might be rated Meets Standards include: ӹ Solves problems timely ӹ Identifies the causes of problems and finds the necessary resources and information to resolve them ӹ Uses experience to recognize immediate problems and issues ӹ Breaks problems down into lists of tasks, issues or activities ӹ Sets priorities on tasks and activities that compete for attention ӹ Recognizes when information is missing, incomplete or inaccurate ӹ Understands and is able to discuss the logical sequence of events when solving problems or working on a project ӹ Revises priorities based on changing needs or new requests 12 EXAMPLE Leade
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