Apology Letter for mistake to customer template

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How do you write an apology letter for a mistake to a customer? Do you need to write a thoughtful Apology Letter? 

Whatever the circumstances of the mistake, this Apology Letter template can help you draft a polite and appropriate apology to the customer. In general, an apology letter should be a short letter, formally emphasizing the regret you have this situation is created by the mistake. Such a letter can help you keep up a positive association with you or your company by leaving a positive impression, while likewise working on the solution to solve the regrettable situation.

Sample Apology Letter for a mistake to customer:

Dear customer,

Thank you so much for the patience and understanding you have displayed during this most regrettable situation. For myself and on behalf of [name of organization], please accept my sincere apology for [briefly describe error].
Add a sentence to inform the customer what has been done to correct the error. If you plan on compensating the customer for the error, or providing a free gift as a token of your regret, mention this here as well. Let me assure you that we highly value your time and our business relationship. We will strive to ensure that this error is not repeated in the future. Inform the customer of any changes to policy or procedure that will help to ensure a similar error will not occur in the future. For instance, if you’ve had a special meeting to inform all employees about the issue, this would be a good thing to mention. Thank you again for your patience and understanding. We hope to have the opportunity to serve you again in the near future. If you have any additional questions or wish to discuss this matter further, please don’t hesitate to contact me on my direct line at [Phone Number], or you may also email me at [email].


Please consider it might cause some stress for another person that is now in a regrettable situation. We hope you made the best decision and this apology can be of good use to you, in order to write a polite and compelling apology letter.

Download this Apology Letter template now! Good luck!

Nothing on this site shall be considered legal advice and no attorney-client relationship is established.

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