Airbnb Reimbursement Request

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How to draft a reimbursement request to a tenant for a problem caused in a short rental unit? Do you have an urgent concern or complaint, and you want to write a Reimbursement Request? 

In this case, we know you do not want to spend more time on the issue, but it’s good to take action and register a complaint about the situation. A claim hopefully leads to a reimbursement of the costs that occurred. Since you maintain a high quality and service level, any issue that is caused, has to be resolved in time, so the new tenant will not experience any issues. 

Airbnb Reimbursement Request sample:

To, {{Name guest}}
I'm {Name}} from the Airbnb Claims team. 
I’m reaching out because your Host, {{Name Host}} let us know about loss following your reservation {{Reservation number}} with them, and they’ve asked us to help mediate this case. 
You can review {{Reservation number}}’s Resolution Center request at: 
{{Resolution number}}
Here’s more detail about the issues that were reported: 
- {{amount}} missing {{item}}
- {{amount}} missing {{item}}
We‘ve asked your Host for additional evidence of the damage reported in the form of photos and receipts, but we’d like to hear what happened from you too {{Name guest}},
so that we can do our best to reach a fair solution. 
The following information may be useful to us:
- An explanation of the damage reported 
- Any communication (by private email, SMS, or any other means) related to this complaint 
- Any supporting documents that you‘d like to send us to support your file 
It would be helpful if you could get back to us with the above information in the next 72 hours. If we don’t hear from you within this time, 
we may have to move forward based on the documentation available to us.
If you have any questions or concerns, please don’t hesitate to let us know, {{Name guest}}. 
We’re here to help.

This Reimbursement Request comes in Microsoft Office or Google Docs format and is ready to be tailored to your personal needs. You can add text, remove content that is not applicable, and change the look and formatting. In fact, anything you are able to do with one of your own documents, you can do with this one as well. This Reimbursement Request letter template is deliberately designed to be flexible so that it can be adjusted to your needs and preferences.

Therefore, we do not recommend you spend lots of precious time searching for a suitable complaint letter. Just have a look at this sample Airbnb Reimbursement Request template directly that has been put together for you! Download this Reimbursement Request now! 

Nothing on this site shall be considered legal advice and no attorney-client relationship is established.

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