Service Improvement Plan

How to draft a Service Improvement Plan? An easy way to start completing your document is to download this Service Improvement Plan template now!

Every day brings new projects, emails, documents, and task lists, and often it is not that different from the work you have done before. Many of our day-to-day tasks are similar to something we have done before. Don't reinvent the wheel every time you start to work on something new!

Instead, we provide this standardized Service Improvement Plan template with text and formatting as a starting point to help professionalize the way you are working. Our private, business and legal document templates are regularly screened by professionals. If time or quality is of the essence, this ready-made template can help you to save time and to focus on the topics that really matter!

Using this document template guarantees you will save time, cost and efforts! It comes in Microsoft Office format, is ready to be tailored to your personal needs. Completing your document has never been easier!

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Document: Service Improvement Plan From: 1-Jan-99 Organization: The Service Provider To: 1-Jun-99 Responsible: Service Level Manager Objective I: Increase Service Availability by Means of Web Access Action Responsible Start End I.a Acquire Web licenses of the Service Desk system Supply Manager 15-Jan-99 30-Jan-99 I.b Configure Web access for customers Application Manager 1-Feb-99 1-Mar-99 I.c Train users and Help Desk personnel Knowledge Manager 1-Feb-99 28-Feb-99 1.d Monitor availability Availability Manager 1-Jan-99 30-Jun-99 Result: Service availability increased through web access Measurement: Availability Objective II: Decrease Time to Solve Incidents Action Responsible Start End II.a Define and implement auto-responses Event Manager 10-Jan-99 9-Mar-99 II.b Resolve defined recurrent incidents Problem Manager 10-Jan-99 9-Mar-99 II.c Monitor incidents Incident Manager 1-Jan-99 30-Jun-99 Result: Less time to solve incidents Measurement: Percent of incidents solved within the agreed times Objective III: Improve Customer Satisfaction with Help Desk Action Responsible Start End III.a Increase follow-up tasks for the Help Desk CSI Manager 1-Feb-99 7-Mar-99 III.b Redesign surveys and how to apply them Customer Satisfaction Manager 1-Jan-99 15-Jan-99 III.c Monitor customer satisfaction Customer Satisfaction Manager 1-Jan-99 30-Jun-99 Result: Customer satisfaction increased Measurement: Customer satisfaction survey Objective IV: Increase Accuracy of Service Provided Action Responsible Start End IV.a Acquire training for all the technical support personnel Knowledge Manager 17-Jan-99 30-May-99 IV.b Monitor customer satisfaction Customer Satisfaction Manager 1-Jan-99 30-Jun-99 Result: Customer receiving better service Measurement: Customer satisfaction survey Table 1 Service Improvement Plan Actions 3..

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