Customer Service Center Cover Letter

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How to draft a cover letter for a Customer service position? 

For those individuals, who make the biggest impacts, have, what we call, a "high-performance mindset” and are often using professional written templates to achieve their goals faster! When writing a job application letter to a company make sure to explain the reason(s) why you are the perfect candidate for their customer service department for which you are applying. In order to get noticed for a customer service center employee, it's important to emphasize knowledge, expertise, and vision, and discuss important skills, such as listening, critical thinking, problem-solving ability, leadership skills, ability to communicate, hard work ethic and creativity.

Customer Service Center Cover Letter

Address receiver
Address sender (or below signature)
Subject: application for position ...


Your introduction should discuss the following: 
  • Where you saw or heard about the position?
  • A brief background on the organization and its goals
  • How your experience matches the position?
  • How you will help the organization achieve its goals?
  • Your objective: an interview.

Sample content for introduction of your letter:

  • Dear Mr., Mrs. Name,
  • Perhaps your organization is seeking a customer service professional with a proven track record of maintaining customer service quotas while consistently receiving positive feedback. 

Body Paragraphs

  • Detail on company goals/mission.
  • Detail supporting your claim that you can help them achieve goals/mission.
  • Specific example based on information in résumé.
  • How you will help the organization?
  • More detail on position requirements.
  • More detail supporting your claim that your experience fulfills these requirements.
  • Specific example based on information in résumé.
  • How you will help the organization?

  • In the past 11 years, I've worked in customer service for retail and electronics companies.
  • My primary role included customer support in coordinating repairs, placing orders, processing returns and assisting clients with website navigation. 
  • During my career, I've demonstrated the ability to help businesses sell products and improve levels of customer service. As an example, I achieved perfect customer service grades for 14 of the last 48 months while still maintaining quotes for each month.
  • I've also been able to improve processes by building spreadsheets that enabled the company to more effectively analyze and critique service inquiries. 
  • I believe my background and qualifications would make me a perfect fit for your organization. 
  • My resume provides more details about my experience and  accomplishments.
  • I look forward to the opportunity to meet with you and discuss how my strengths can be an asset to your team. 

Closing Paragraph

  • Repeat your main objective: an interview.
  • Provide contact information.
  • Close the letter in a professional manner.
  • Provide signature block.
  • Provide enclosure information.

Sample content for closing part of your letter:

  • Thank you for your time and consideration.
  • Please feel free to contact me via phone or email.
  • If this is the case, then please accept the attached resume for your consideration.
  • Looking forward to your reply,
  • Yours sincerely,
  • {{Signature}}
  • {{Formal Name + Title}}
  • Enclosure (Résumé)

There are a few basic requirements for a Customer Service Center Job Application Letter, such as the following:

  • Structured and written to highlight your strengths;
  • Brief, preferably one page in length;
  • Clean, error-free, and easy to read;
  • Immediately clear about your name and the position you are seeking;
  • Expands upon your resume; do not repeat it verbatim;
  • Includes the person’s full name if you do not know the gender;
  • Limited to 3-4 paragraphs and 1 page;
  • Using common business letter format;
  • No copying of exact words/phrases from sample letters without checking the context;
  • Uses the correct name of the organization;
  • Be enthusiastic and authentic! Show off your character and personality.

To create an effective cover letter, make sure to use a modern business letter format and use the reader-centered approach, for example: put the bottom line up front, show how you will help the organization achieve its goals, explain how your work or study experience matches the requirements as requested in the vacancy. Use more general information to back up your claims. Also, consider double-spaced lines between your paragraphs for readability purposes. Professional documents are usually single-spaced. 

Try out our online Free and Premium Professional templates, forms and contracts today. Every detail of the importance of your letter is taken into account. After downloading and filling in the blanks, you can customize every detail, typography, font size, and appearance of your cover letter and finish in minutes. Save, fill-In the blanks, print …and done!

Do you wish to impress the potential employer, but you don't want to spend hours and hours on creating a cover letter by yourself? Download this Customer Service Center Cover letter sample now! Using our business templates guarantees you will save time, cost and effort and helps you to reach the next level of success in your education, work and business.

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