Sample Fax Cover Sheet loss and damage claim
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Claims Must Contain: The freight bill number
Reason for the claim: shortage, damage, repair, allowance, pilferage
What is claimed: number of cartons, units per carton, description merchandise including part, stock item, model, and/or serial number(s) Specific dollar amount of the claim
Any supporting information or documentation explaining the claim Documents Required:
Copy of the original invoice for merchandise lost or damaged on the shipment for which the claim represents Copy of the delivery receipt or paid freight bill Copy of the inspection report and additional pictures, if available
- Detailed explanation of repair costs, if applicable, showing the breakdown for parts, labor rate per hour, and materials used, plus a copy of the invoice for the purchase cost of parts During the investigation of the claim, Reddaway may require additional documentation or explanation that establishes the measure of damages or evidence of carrier liability Acknowledgement and Disposition of Claims will acknowledge claim within thirty (30) days after receipt, and assign a separate claim number pay, decline payment, or make a firm offer of compromise within 120 days after receipt of claim Claim Mitigation:
- When damaged goods are not completely destroyed and rendered worthless, the claimant is required by common law to take all necessary steps to minimize the loss to the fullest possible extent.
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