In-house Services Phone Call Script Covid-19


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How to create an Inhouse Phone Call Script COVID-19 that can be used when talking to customers? Check out this printable COVID-19 Inhouse Phone Call script now.

Unprecedented times creates a lot of uncertainty. It helps if you can learn from each other’s experiences. A way to overcome problems is by listening to other experiences and checking out this free printable Phone Call Script Covid 19 that can be useful to improve your situation or to prevent and protect your organization from spreading the Coronavirus. 

Whatever the impact is for your personal life or business if your organization is temporarily closed, has changing hours and products or services, or remains open and looking for additional resources, we have you covered. Perhaps right now you do not have the time or resources to improve this part of your organization. That’s why we are offering free printable HR, health, healthcare, and other COVID-19 templates related to the COVID-19 Coronavirus.


Hello [insert name] 
Phone call script

Worker: I am calling as [insert staff name] is scheduled to attend your property to [insert task] on [insert date].

So that we can keep our workers healthy and safe during the COVID-19 pandemic I need to ask a couple of questions about your household before we visit. Is that ok?

[If yes] Great, please know that anything that you tell me will only be used by us to determine if we can attend your home. Your information will not be shared or used for any other purpose.

Ok, first has anyone in your household been diagnosed with COVID-19?

Second, is anyone in your household unwell and have symptoms related to COVID-19? This includes fever, coughing, sore throat or sneezing?

And, last is anyone in your household self-isolating, for example, because they have travelled recently?


Client response scenario 1: Yes, someone has the COVID-19 virus/is in isolation/is showing

COVID-19 virus symptoms.

Worker: Thanks for providing that information. I am sorry to hear that your household has been affected. Unfortunately, we won’t be able to attend your home while you have someone [confirmed as having the COVID-19 virus/currently in self-isolation/showing symptoms of the COVID-19 virus]. Only people who live in your household are permitted to be there during any isolation period. This is a strict requirement put in place by health authorities. We will be in touch in two weeks to re-schedule.


Or, a second Client response scenario: No, everyone is well. 

Worker: Thanks for confirming that, [insert staff name] will be at your property on [insert date].

To ensure everyone’s health and safety we have implemented some additional measures to manage any risks to your health and the health of our staff, including [insert measures that have been implemented]. 

We are grateful for your cooperation with these measures and ask that you do same things for us that you are doing to keep your own family and friends healthy and well. This includes frequent handwashing, covering your nose and mouth when you need to cough or sneeze and observing rules for social distancing.

Thanks again, we look forward to seeing you soon. 


The Coronavirus that causes COVID-19 is mainly transmitted through aerosols/droplets generated when an infected person coughs, sneezes, or exhales. Especially when those aerosols are in non-ventilated areas, they can create problems. You can be infected by breathing in the virus if you are within proximity of someone who has COVID-19, or by touching a contaminated surface and then your eyes, nose, or mouth.

This In-house Services Phone Call script Covid 19 is part of a set of Coronavirus COVID-19 Template collection and they are useful resources during these difficult and uncertain times. Download it now. Stay safe!



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