Incident Memo Report



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TO: April Todd-Malmlov, Executive Director FROM: Michael Turpin, General Counsel RE: Broker Roster Email – Incident Response Details DATE: September 19, 2013 On September 12, 2013, MNsure was notified that an email containing MNsure’s broker roster was inadvertently sent to a broker interested in partnering with MNsure.. The data disclosure involved the following data fields: Last Name First Name Middle Initial National Producer Number (NPN) MN License Number Social Security Number Broker Phone Number Broker’s Email Address Employment Status (content varies – owner, VP, active, etc.) Agency Name Agency Street Address Agency City Agency State Agency Zip Code Agency Admin Agency Admin Email MNsure Role (Broker or Admin) Data Collection and Storage MNsure collected Social Security numbers (SSN) in its broker certification process.. As such, the following events were logged as part of MNsure’s incident response process: 2 9/12/13 10:13 AM 9/12/13 10:41 AM 9/12/13 10:45 AM 9/12/13 11:30 AM 9/12/13 12:33 PM 9/12/13 1:17 PM 9/12/13 5:30 PM 9/12/13 6:41 PM 9/13/13 9/13/13 – present 9/15/13 11:00 AM 1:50 PM Email sent from MNsure employee to broker and his office assistant containing master broker list with protected data.. The courses are entitled, “Protecting Information Security” and “Putting Security into Action.” The data privacy and security courses are available online, and staff are informed of the obligation to complete them through onboarding materials, email notices from the Privacy and Security Manager, in-person reminders at staff meetings, and through the MNsure SharePoint site..




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