Cancellation Email To Customer



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How to write a cancellation email to customer?

When you need to inform an existing customer about an order cancellation, it's important to do that in a proper formal way and in time. The longer you wait, the more impact the cancellation will have on the customer. Since we have every day new projects, emails, documents, orders and task lists, this situation can happen occasionally. There is no need to start from scratch when you want to discuss the cancellation of an order or services that you cannot provide. For this specific situation, we provide this Cancelation letter template with text and formatting as a starting point to help you communicate the difficult message.

Cancellation Email To Customer:

Dear {{Name}}, 
I would like to kindly ask you to cancel our order for {{Item Name}}, which we made on {{date}}. 
The order number is {{number}}. It appears that we won’t be needing it because {{mention reason}}.
I apologize for any inconvenience this may cause, but we didn’t anticipate this situation. 
Please confirm that you received our cancellation request. 
Also, please refund our deposit.
I have enclosed with this letter copies of the invoice and the receipt for your own reference.
Thank you for your cooperation  
Yours sincerely,

Our private, business, and legal document templates are regularly screened by professionals. If time or quality is of the essence, this ready-made order cancellation letter template can help you to save time and focus on the topics that really matter!

Using this cancellation letter provides an easy way to save time and effort! It comes in Microsoft Office format and is ready to be tailored to your personal needs. Download this Cancelation letter sample now for your own benefit!




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Nothing on this site shall be considered legal advice and no attorney-client relationship is established.


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Cancellation letter

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