Useful Expressions Acknowledging receipt of a complaint letter Thank you for your letter of … regarding / concerning / in connection with … I refer to your letter of … about / relating to … Apology for the error or fault We must apologise for … We sincerely apologise for … Please accept our apologies for … I would like to apologise for the error made by our company in (verb+ing) Accepting the Complaint We agree that the usual high standards of our products / services were not met in this instance..
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